Audrey Hood’s Reviews > Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect > Status Update

Every chapter is better than the one before. This book talks about how to excel in customer service, yes, but it also share stories about building leaders through truly human-dignifying encounters and experiences. I’m obsessed.

This book is simply a banger.

My notes app is FULL of quotes I’ve pulled from this book, but here are two for today.

“…you need to be unreasonable to see a world that doesn’t exist yet.”

“When you work in hospitality, you have the privilege of joining people as they celebrate the most joyful moments in their lives and the chance to offer them a brief moment of consolation and relief in the midst of their most difficult ones.”