Courtney S’s Reviews > Collection Management Basics, 7th Edition > Status Update

"(Respondents often
attempt to please or not give a negative impression of themselves. Thus,
they provide responses they think will give the questioner what is wanted
rather than the truth.)"

"Wants...are things that the group or person is
willing to expend time, effort, or money to acquire; it does not
necessarily follow that the want is good for those wanting it."

"Asking a person, “Tell me about your information needs” will more often
than not cause the person to stare blankly while attempting to understand
just what you are asking."

"Asking a person, “Tell me about your information needs” will more often
than not cause the person to stare blankly while attempting to understand
just what you are asking."

"Conflict, in and of itself, is not a problem. It can be beneficial when it is
cognitive rather than emotional in character. The challenge is to achieve the highest possible cognitive level and the lowest level of emotional conflict. One way to help achieve this is to carefully frame the decision goals for the group. Another technique is to monitor the group and call for a timeout when emotions are running high."

"Conflict is where
the concept of fight, flight, and flow often comes into play...some people will fight very hard for their position(s) on matters, while others, in the face of conflict, simply give up (flight) and refuse to discuss the issue further...What you need to be (or hope there are a few other such people inthe group) is willing to keep things moving (flow) and actively seek the
middle ground."

"The vast majority of decisions develop over time. Yes, there is the moment of choice, but generally there is an elapse of time between knowing a decision is necessary and the decision point. Even quick gut decisions usually draw upon some prior knowledge related to the circumstances calling for a decision."

"effective decision making is about making a choice from a number of possible options when several good possibilities often exist. As the number of options increases, it appears as if the choice is harder and harder to make. That is somewhat true; however, the more options you consider, the more likely the final selection will be the best, or one of the best.”

"'I’m the big fish in this pond' with an implied threat of 'I will take my marbles and go home if I don’t get my way.' It takes more than a meeting or two to work through such issues, and time together is the best way to reduce such problems. To have a successful partnership there must be trust and compromise as well as true teamwork."

"Change, especially in the workplace, is not something some people accept willingly. Just one member having problems getting the service up and running can cause others to question the value of that member, the service, or both. Such doubts can erode the trust necessary for successful consortial operations."