Nicole Madden’s Reviews > Never Split the Difference: Negotiating as if Your Life Depended on It > Status Update

Labelling sounds like a great piece for building better relationships and having more meaningful conversations. The focus of this chapter on empathy was eye opening. I’m picking up a lot of techniques useful for everyday interactions that I hope will help me be a better communicator and make people feel comfortable when talking with me. Getting into psychology helps humanise even the most difficult people.