Janet’s Reviews > Crucial Conversations: Tools for Talking When Stakes are High > Status Update

"While it's natural to move quickly from one thought to the next, strong emotions take a while to subside. Thoughts are all electricity. Emotions add chemistry. Once the chemicals that fuel emotions are released, they hang around in the bloodstream for a time--in some cases, long after thoughts have changed. So be patient while chemistry catches up with the electricity" p.193

Being called out in all the best ways😅

Reminds me a lot of Arbinger's Anatomy of Peace/Outward Mindset--especially on self-justfication

Work book club round 3

"The single biggest problem in communication is the illusion that it has taken place."--George Bernard Shaw 🫨