MalcomInTheMiddleOfDisBook’s Reviews > Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect > Status Update

Y’all mind if I love the industry

Be unreasonable about the things you care about./Make the charitable assumption even when, Especially when, they aren’t behaving “particularly” well. “You’re late, is everything okay?”. When someone is being difficult it’s human nature to decide they no longer deserve our best service but another approach is to think maybe the person is being dismissive bc their spouse just asked for a divorce