Nelson D.’s Reviews > The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win > Status Update

“Sensei Mike Rother says that it almost doesn’t matter what you improve, as long as you’re improving something. Why? Because if you are not improving, entropy guarantees that you are actually getting worse, which ensures that there is no path to zero errors, zero work-related accidents, and zero loss.”

(Chapter: Chapter 20, Page 865 of 1737, 204%)

“Work center: machine, man, method, measure.”

(Chapter: Chapter 20, Page 746 of 1528, 200%)

“Imagine if twenty-five percent of all the work centers down there could only be operated by one person named Brent. What would happen to the flow of work?”

(Chapter: Chapter 20, Page 744 of 1528, 199%)

Steve, “Are we even allowed to say no? Every time I’ve asked you to prioritize or defer work on a project, you’ve bitten my head off. When everyone is conditioned to believe that no isn’t an acceptable answer, we all just became compliant order takers, blindly marching down a doomed path. I

(Chapter: Chapter 19, Page 694 of 1528, 186%)