Ann’s Reviews > Be Our Guest: Perfecting the Art of Customer Service > Status Update

Having completed half the book, I've realized that I'm not its target audience, namely: older white men in high leadership positions. It has some good points and raises interesting questions (what happens when you prioritize your customers/clients/"guests" above everything else?) but so far it's just a bunch of words that don't reflect what's happening in my life and work, and it feels exhausting.