Heidi’s Reviews > How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work > Status Update

this makes me laugh so hard.. There's an episode of the office where Phyllis prints out an article on how to deal with difficult people to deal with Angela. LOL.

Ha ha I’ll have to check it out. I’ve had this book for a few years, I got it in Singapore and finally read it. Some I found to be quite useful and I also found much to be common sense. But maybe I should check out what Phyllis learned. LOL