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The power of habit // charles Duhigg
5. Starbucks
- Not coffee business serving people but people business serving coffee
- Writing ur goal make u do recovery action
- LATTE method. Write ur self how to do in an inflection points
- Listen, Acknowledge, Take an action, Thank customer, Explain why it happened
- Not order but ask them whats the best solutuin. And give them authority
— Feb 28, 2021 07:55PM
5. Starbucks
- Not coffee business serving people but people business serving coffee
- Writing ur goal make u do recovery action
- LATTE method. Write ur self how to do in an inflection points
- Listen, Acknowledge, Take an action, Thank customer, Explain why it happened
- Not order but ask them whats the best solutuin. And give them authority
