Valerie Roel’s Reviews > I'm Right and You're an Idiot: The Toxic State of Public Discourse and How to Clean it Up > Status Update

p.8: Comunicating under conditions of mistrust requires a different approach...Under these circumstnaces the first step is to acknowledge the skepticism or concern people feel, and then encourage them to reason why in this particular instance it isn't applicable.The approach should exceed expectations; promises should be few and faithfully kept; core values must be explicit and framed in ethical terms;...