Jonathan Kieran’s Reviews > The End of Burnout: Why Work Drains Us and How to Build Better Lives > Status Update

"In all of this work, we talk, we listen, we make eye contact, we imagine and anticipate other people's mental states, we chide without offense, we reassure. Our personalities and emotions are now the chief means of production [...] That means employees' emotions are negotiable; employers rent those emotions, shift by shift, and in doing so, alter them."