Thomas’s Reviews > HBR's 10 Must Reads on Change Management > Status Update

"Yet in less than two years, and without an increase in his budget William Bratton turned New York into the safest large city in the nation."

Advice to public sector leaders/managers in America:
- claim every positive outcome as a consequence of your skill (like the most significant crime drop across the western world since WW2)
- modify definitions (safest "large" city)
- develop a personality cult