Melvin’s Reviews > The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder > Status Update

Act as if a decision by itself changes nothing. A decision has no impact unless people agree it’s been made, it is communicated to and accepted by people who have sufficient will, skill, and resources to implement it. In other words, remind yourself and press others to act as if making a decision is the beginning rather than the end of your work.

“No one ever gets credit for problems that never happened.”

Friction Fixing entails understanding what ought to be quick or effortless versus difficult, slow, or downright impossible to do. Why certain things ought to be easy and others hard. How each of us can remove bad friction and inject good friction.