David Kemp’s Reviews > Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect > Status Update

RE: The Power of a Genuine Welcome, pages 13-16

It will not look like Guidara's description, but the church must learn how to "party".

Service is black and white; hospitality is color. ‘Black and white’ means you’re doing your job with competence and efficiency; ‘color’ means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the fight table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.

RE: Living color!

“Our restaurant was excellent and made a lot of people happy. But it hadn’t yet changed the conversation.”

•241002: Guidara explaining what it took for his restaurant to be the number one restaurant. As a church (or ministry) the goal is not to be number one against other churches, but there is something to the idea of changing the conversation a community has about a particular church.

Most people think of hospitality as something they do. Will thinks about service as an act of service—about how his actions make people feel. And he recognized that if he wanted his frontline teams to obsess about how they made their customers feel, he had to obsess about how he made his employees feel. The two cannot be separated... _Simon Sinek, introduction