Jess’s Reviews > Works Well with Others: Shaking Hands, Shutting Up, and Other Crucial Skills in Business That No One Ever Teaches You > Status Update

“Conversations—with “important” people and anyone else—are about seeing the human being, stripped of status.”

“In business you must assume that everyone is rooting for you.”

“…in every bit of bad work, there is always a kernel of something good.”

“Eye contact. Do not look down, to the side, through them, at their chest, into their souls. Look everyone in the eye.”