André’s Reviews > Engineering Systems: Meeting Human Needs in a Complex Technological World > Status Update

Confusingly, author treats "quality" as a peer to other ilities (safety, ...) rather than a umbrella term defined through ilities (safety, maintainability, flexibility, ...). He even constructed an ilities correlation network from thousands of websites and—surprise, surprise—found 'quality' at the center. Category mistake already by his own def of quality as "well made"/low tolerances (traits of ilities themselves)