The Service Advantage. How to Identify & Fulfill Customer Needs. > Editions
by Karl Albrecht First published November 18th 1991
Published January 1st 1990
by Dow Jones-Irwan
First Edition, Hardcover, 240 pages
Published 1990
by Dow Jones Irwin Inc.
Paperback, 237 pages
Published January 1st 1989
by Irwin Professional Pub
Hardcover, 0 pages



