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Plus! The Standard+Case Approach by Rob England Introduction to Real ITSM by Rob England Basic Service Management by Rob England The agile Manager by Rob England S&T Happens by Rob England The IT Skeptic Looks at CMDB by Rob England Open Management by Rob England Response Taiji by Rob England Working Naked by Rob England Овладевая ITIL® - Скептическое руководство для ответственных лиц by Rob England


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