Rob England
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Basic Service Management
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published
2011
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4 editions
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Introduction to Real ITSM
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published
2008
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4 editions
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Овладевая ITIL® - Скептическое руководство для ответственных лиц
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published
2009
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4 editions
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Plus! The Standard+Case Approach: See service response in a new light
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published
2013
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3 editions
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The agile Manager: New Ways of Managing
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S&T Happens: Surviving and Thriving in a VUCA World (Teal Unicorn Make Work Better Book 4)
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The IT Skeptic Looks at CMDB
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published
2009
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Working in IT
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published
2009
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4 editions
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The Worst of the IT Skeptic
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published
2009
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2 editions
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Open Management: Better work for a better world (Teal Unicorn Make Work Better Book 2)
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“It is frequently stated that loosely worded frameworks such as Real ITSM or ITIL are too vague and too open to interpretation to serve as the basis for compliance certification.”
― Introduction to Real ITSM
― Introduction to Real ITSM
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