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Are you Ron Zemke, author of the books below?
Generations at Work by Ron Zemke Delivering Knock Your Socks Off Service by Ron Zemke Generations at Work by Ron Zemke Knock Your Socks Off Service Recovery by Ron Zemke Best Practices in Customer Service by Ron Zemke E-Service by Ron Zemke The Service Edge by Ron Zemke Dịch Vụ Sửng Sốt Khách Hàng Sững Sờ by Ron Zemke Taking Care of Business by Ron Zemke Service Wisdom by Ron Zemke


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