Books by Annette Franz

Annette Franz
Average rating 4.00 · 23 ratings · 4 reviews · shelved 222 times

Showing 6 distinct works.

	Customer Understanding: Three Ways to Put the "Customer" in Customer Experience by Annette Franz 3.94 avg rating — 16 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business by Annette Franz 4.20 avg rating — 5 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Experiência do Cliente na Teoria e Muita Prática by Annette Franz, Aline Haiashyda, Bruno Stuchi, Erika Bömer really liked it 4.00 avg rating — 2 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success by Annette Franz 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Experience Management: Cómo la Inteligencia Artificial transforma relaciones y negocio by Héctor Premuda, Mario Taguas (Preface), Marta Fina, Cristina Casal 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Experience Management: Cómo la Inteligencia Artificial transforma relaciones y negocio by Héctor Premuda, Annette Franz (Preface), Mario Taguas (Preface), Marta Fina 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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