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Annette Franz
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6 distinct works
Customer Understanding: Three Ways to Put the "Customer" in Customer Experience
3.94 avg rating — 16 ratings
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Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business
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Experiência do Cliente na Teoria e Muita Prática
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Annette Franz
,
Aline Haiashyda
,
Bruno Stuchi
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Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business Success
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Customer Experience Management: Cómo la Inteligencia Artificial transforma relaciones y negocio
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Héctor Premuda
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Mario Taguas
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Marta Fina
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Customer Experience Management: Cómo la Inteligencia Artificial transforma relaciones y negocio
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Héctor Premuda
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Annette Franz
(Preface)
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Mario Taguas
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