Lee Cockerell > Quotes

“The only way to get excellence is with training, education, and enforcement.”
― Lee Cockerell, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

“a workplace can look as diverse as the United Nations, but if the employees are not truly respected, not truly valued, not truly involved, and not truly treated with dignity, what you have is a great photo opportunity, not real inclusion.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“We’ve always done it that way” could mean that you’ve been doing it wrong all along.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“The quality of your life is directly affected by how and where you spend your time.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“Many people talk about having a business life and a personal life, but in reality you have only one life, and the best leaders are passionate about everything in it. 2.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“People will not be committed to your leadership unless they can trust you as a competent professional and respect you as a person of good character.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Until you value yourself, you will not value your time. Until you value your time, you will not do anything with it.” M. SCOTT PECK”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“Surround yourself with great people.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“Good leaders are humble enough to admit what they don’t know, and great leaders are constantly looking for new information.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“One of the main reasons people don’t improve is that they are not honest with themselves.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“One strategy we used to anticipate these was to have every manager write down all the surprises that tended to crop up in his or her line of work. By drawing from their own experiences, managers usually came up with quite a comprehensive list.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“When a mishap arises, instead of immediately looking for someone to blame, first see if a flawed procedure or policy is causing the problem.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“«No es la magia lo que hace que todo funcione sino que es nuestro modo de trabajar lo que origina la magia».”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“If you do not set an example of openness, you will not be trusted; if you’re not trusted, you won’t have credibility; if you don’t have credibility, you will not have influence; and if you don’t have influence, you’ll be a leader in title only.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Remember, well-rounded people who want balanced lives will ultimately be more productive than workaholics with no interests outside the office.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“6. Rethink the meeting structure. One typical symptom of a flawed organizational design is too much time spent in meetings. If your employees complain about useless meetings or meetings that last too long, you may want to rethink the contents of the meetings, how often they are being held, and who is being included.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Don’t just ask how it’s going; check on it yourself.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Great service does not cost any more money than average or poor service.”
― Lee Cockerell, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

“there is a stark difference between a person who is in a professional position and someone who acts professionally.”
― Lee Cockerell, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

“In other words, the customer doesn’t come first; leadership comes first.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Lección: los buenos líderes tienen la suficiente humildad para admitir lo que no saben, y los grandes líderes buscan constantemente nueva información.”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“Efficient” is being able to get things done. “Effective” is doing the right things in the right order, and making sure you address everything that is urgent, vital and important, in every part of your life.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“Physical fitness and a love of reading are among the most important gifts you can give your children.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“Each of the fifty-nine thousand Cast Members is trained to treat each and every Guest with the utmost care and respect. And they do this consistently because they are treated exactly the same way by the Disney leadership: with the utmost care and respect.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“So step back periodically and evaluate your organizing processes—and not just during your working hours. Make sure your whole life is under control, or else the personal and professional will spill into each other and create a mess on both ends.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“No one cares how smart you are if you can’t get anything done.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“Find experts to assist you in areas you are not strong in.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

“The bottom line is this: No matter what kind of company you run, your people are your brand; if you don’t have good people, no amount of marketing, advertising, or PR will make up for it. This is why it is crucial for you as a leader to learn how to hire, promote, and nurture the very best people out there. Trust me, it pays off in both employee satisfaction and measurable business results.”
― Lee Cockerell, Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

“Todo eso tiene una importancia enorme, por supuesto, pero lo que de verdad crea la magia es un extraordinario servicio.”
― Lee Cockerell, Ponga magia en su empresa: 10 Estrategias de Sentido Comum Desarrolladas en Disney (Gestión del conocimiento)

“one way to get your priorities accomplished is to schedule them into your calendar.”
― Lee Cockerell, Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving