Lee Cockerell
More books by Lee Cockerell…
“The only way to get excellence is with training, education, and enforcement.”
― The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
― The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
“a workplace can look as diverse as the United Nations, but if the employees are not truly respected, not truly valued, not truly involved, and not truly treated with dignity, what you have is a great photo opportunity, not real inclusion.”
― Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
― Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
“We’ve always done it that way” could mean that you’ve been doing it wrong all along.”
― Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
― Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
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