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“What sets healthcare apart is that it is a world of particularly difficult conversations and stressful relationships. Patients are sick, treatments are often less than fully effective, and complex medical information must be translated into a form comprehensible to laypersons.”
― Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
― Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
