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Adrienne Boissy
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Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
by
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published
2016
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6 editions
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“What sets healthcare apart is that it is a world of particularly difficult conversations and stressful relationships. Patients are sick, treatments are often less than fully effective, and complex medical information must be translated into a form comprehensible to laypersons.”
― Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
― Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
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