Tanya Mann > Quotes

“Showing up’ means being present, listening, responding, showing you care: These acts show that you
are a member of your employees’ tribe and worthy of their trust.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“If you’re trying to predict human economic behavior—and you don’t include emotions in your
equation—your predictions will probably be way off. Emotions factor heavily into the algorithms that
produce our trade-off decisions.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Everything that happens in an organization happens in or because of a conversation. If you want to
change the culture, you’ve got to change the conversation.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Our brains are hardwired for stories. That’s why information presented in a recognizable archetype
form, like a quest narrative, is more memorable and emotionally resonant.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Lose your excuses: You don’t want to feel bad. You feel held hostage. It’s just a small thing. I can’t hold
this person accountable. My high performers will pick up the slack. It’s always been this way. All are
excuses to tolerate stuff you shouldn’t. All of them are costly.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“We help leaders measure and manage culture. Specifically, we help them establish a reliable culture
metric, measure the gap between the culture they have and the culture they need, and then close it.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Many leaders underappreciate and underutilize simple expressions of gratitude as a reinforcing warm
signal. saying ‘thanks’ doesn’t cost you money and requires hardly any time. But it does require that you
pay attention.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“With ‘long-term greedy,’ the time horizon for calculating ROI isn’t days, weeks, or even quarters—it’s
years, and maybe decades.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“When something goes wrong, ‘don’t ask who, ask why.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Leaders: One of your most scarce resources is your time. So what you’re willing to spend it on sends
powerful culture-shifting messages.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Your organization’s culture: It’s either an asset or a liability. At this very moment, your culture is
helping business performance. Or hurting it.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage

“Show more than tell is also about sustaining the focus on stated priorities even when it’s boring and
other shiny objects and executive brain candy are competing for your attention.”
― Tanya Mann, Five Frequencies: Leadership Signals that turn Culture into Competitive Advantage