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“Others control our opportunities, we control our readiness.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“When you expect the best from people, you will often see more in them than they see in themselves.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“When you see recurring problems, the methods you’ve used successfully in the past have to be reevaluated.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game
“The best leaders want to leverage all the capabilities of the people in their organization.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“If you don't demonstrate leadership character, your skills and your results will be discounted, if not dismissed.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“You can’t wait until you need a leader to start developing one.”
Mark Miller, Chess Not Checkers: Elevate Your Leadership Game
“Leadership growth always precedes organizational growth.”
Mark Miller, Chess Not Checkers: Elevate Your Leadership Game
“You can lead with or without a title. If you wait until you get a title, you may wait forever.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“If you want to build a high performance organization, you’ve got to play chess, not checkers.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game
“You can win in business by playing checkers until someone sneaks in one night after you’ve closed for the day and flips the board.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game
“You cannot run a multimillion-dollar business like you would a lemonade stand.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game
“Decision-making is a skill. Wisdom is a leadership trait.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“When you don’t have time to do your job, that’s a good indication you’re playing the wrong game.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game
“See the Future Engage and Develop Others Reinvent Continuously Value Results and Relationships Embody the Values”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow
“If your heart is not right, no one cares about your skills.”
Mark Miller, Chess Not Checkers: Elevate Your Leadership Game
“The first forty hours on the job are the most important in an employee’s career.”
Mark Miller, Culture Rules
“In matters of style, swim with the current. In matters of principle, stand like a rock. —Thomas Jefferson”
Mark Miller, Culture Rules
“Donald Ross made his way to America from Scotland, arriving with only $2 in his pocket. The fact that he had apprenticed under Old Tom Morris at St. Andrews Golf Club made it easier for the young Ross to land a job. He was hired to design the first four courses at Pinehurst and eventually became the head professional on staff.”
Mark Miller, Culture Rules
“Leadership always begins with a picture of the future.”
Mark Miller, Culture Rules
“me: “Dream no small dreams for they have no power to stir the hearts of men.”
Mark Miller, Culture Rules
“In many organizations, vision is their source of inspiration and meaning. Here are a few vision statements that fit this definition. You can decide for yourself how inspiring they are. IKEA: “To create a better everyday life for the many people.”2 Whole Foods Market: To nourish people and the planet.3 Amazon: To be Earth’s most customer-centric company.4 CVS: To help people live longer, healthier, happier lives.5 Habitat for Humanity: A world where everyone has a decent place to live.”
Mark Miller, Culture Rules
“Urgency is often a gift—it can create both clarity and action.” “It doesn’t feel like a gift right now.”
Mark Miller, Chess Not Checkers: Elevate Your Leadership Game
“The two most important days in life are the day you are born and the day you find out why. —Mark Twain”
Mark Miller, Culture Rules
“Many of our leadership practices have gone from being tried and true to being tired and tarnished.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game

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Mark Miller
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The Heart of Leadership: Becoming a Leader People Want to Follow The Heart of Leadership
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Chess, Not Checkers: Elevate Your Leadership Game Chess, Not Checkers
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The Secret of Teams: What Great Teams Know and Do The Secret of Teams
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Leaders Made Here: Building a Leadership Culture Leaders Made Here
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