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“A pattern of shared basic assumptions learned by a group as it solved its problems of external adaptation and internal integration.”7”
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
“Healthcare culture is a system of shared values and behaviors that focus caregiver activity on improving the patient experience.”
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
― Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
