James Merlino’s Followers (2)

James Merlino

Average rating: 3.85 · 136 ratings · 12 reviews · 5 distinct works • Similar authors

	Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare by Craig Clapper, James Merlino, Carole Stockmeier 3.76 avg rating — 88 ratings — published 2018 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way by James Merlino, McGraw-Hill Education 4.23 avg rating — 13 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Obcecados por Servir - Construindo Valor a partir da Experiência do Paciente liked it 3.00 avg rating — 1 rating — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Obcecados por Servir - Construindo Valor a partir da Experiência do Paciente (eBook) (Portuguese Edition) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by James Merlino (?)

“A pattern of shared basic assumptions learned by a group as it solved its problems of external adaptation and internal integration.”7”
― James Merlino, Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

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“Healthcare culture is a system of shared values and behaviors that focus caregiver activity on improving the patient experience.”
― James Merlino, Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

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