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Doug Lipp

Goodreads Author

Born

The United States

Website

https://www.douglipp.com/

Twitter

douglipp

Genre

Business, Nonfiction

Member Since

May 2020

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Gordon Douglas Lipp known as Doug Lipp is a consultant, speaker, and author based in Fair Oaks, California. Lipp is an expert in leadership and customer service. He is the CEO and President of G. Douglas Lipp & Associates, a consulting firm

36 posts
Doug Lipp's Blog

What Makes a Great Business Keynote Speaker?

A business keynote should do more than fill an opening time slot. The strongest speakers give an audience a useful way to understand a challenge, a story that makes the idea memorable, and a clear reason to apply it after the event.

That is especially important when a company is navigating change, improving customer service, strengthening leadership, or bringing together a multigenerational workfor

Combine Editions
Doug Lipp’s books

Average rating: 3.93 · 1,330 ratings · 121 reviews · 10 distinct works • Similar authors

	Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees 3.92 avg rating — 1,300 ratings — published 2013 — 14 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Fuera de Servicio by Fernando Anzures, Funlab Experience Design (Illustrator), Camilo Rojas (Editor) 4.60 avg rating — 10 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Even Monkeys Fall From Trees 4.14 avg rating — 7 ratings — published 2001 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Changing Face of Today's Customer by Doug Lipp (Goodreads Author), Peter Ueberroth (Foreword by) it was amazing 5.00 avg rating — 5 ratings — published 2003 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Academia Disney 4.40 avg rating — 5 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Stuck in the Middle Seat: Why Traveling Can Really Suck! by Doug Lipp (Goodreads Author), Vern Mercado (Illustrator) really liked it 4.00 avg rating — 3 ratings — published 2008 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-centric Employees by Doug Lipp (Goodreads Author), Tim Lundeen (Narrator) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-centric Employees by Doug Lipp (Goodreads Author), Tim Lundeen (Narrator) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-centric Employees, Library Edition by Doug Lipp (Goodreads Author), Tim Lundeen (Narrator) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	UNIVERSIDAD DISNEY 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Doug Lipp wrote a new blog post What Makes a Great Business Keynote Speaker? A business keynote should do more than fill an opening time slot. The strongest speakers give an audience a useful way to understand a challenge, a st Read more of this blog post »
Sep 22, 2026 05:44AM · like

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Quotes by Doug Lipp (?)

“Training cannot be limited to ‘Here’s what you need to do, now go do it.’ That’s not good enough. Training needs to instill a spirit, a feeling, an emotional connection. Training means creating an environment of thinking and feeling.”
― Doug Lipp, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO

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“Laughter is no enemy to learning.”
― Doug Lipp, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO

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“Keep Plussing the Show:
No Room for Excuses”
― Doug Lipp, Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO

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