Oren Jay Sofer

“To listen entails a fundamental letting go of self-centeredness. We have to be willing to put down our own thoughts, views, and feelings temporarily to truly listen.”
― Oren Jay Sofer, Say What You Mean: A Mindful Approach to Nonviolent Communication

“Anger is a completely natural emotion. It’s a strong signal that our needs aren’t being met. Evolutionarily it protects us when we perceive a threat in our environment. The destructive effects of anger come from how we handle it, not from the anger itself. When we can differentiate the stories of blame from our unmet needs, we can express ourselves more constructively.

Feeling “manipulated” or “betrayed” indicates that your emotions are colored by an interpretation about the other person’s intentions. To honor the intensity of your experience without getting entangled in the blame game, see those words as information that points back to your feelings and needs. Investigate what’s in your heart. When you tell yourself, “I’m being manipulated,” how do you feel on the inside? What do you need?

Once this is clear, work on conveying the depth of your feelings without blame. Express the rawness of your emotions and connect them to what matters to you. If you can’t find other words (and if you think the other person will understand), you could take responsibility for the blame by saying something such as, “I’m telling myself a story that you betrayed me.” This indicates your subjective interpretation while leaving space for the other person’s experience.”
― Oren Jay Sofer, Say What You Mean: A Mindful Approach to Nonviolent Communication