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Mark Levy

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June 2010

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Mark Levy's Blog

The Spreadsheet Saves. The Customer Pays.

Welcome to the DCX weekly roundup of customer experience insights!

Savings always look cleanest on a spreadsheet.

Cut store hours and somebody still has to stock the shelf. Add one careless phrase to a medical record and the patient has to live with it at the next appointment. Count 37 million loyalty members and you can still serve an inconsistent pizza.

Customers get the version of the decision tha

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Mark Levy’s books

Average rating: 5.0 · 4 ratings · 1 review · 3 distinct works

	The Accountability Team Handbook: A Powerful Approach to Achieving Your Goals it was amazing 5.00 avg rating — 4 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	365 Days of Accountability: Daily thoughts for inspiration and motivation on your journey to success 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior 0.00 avg rating — 0 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

* Note: these are all the books on Goodreads for this author. To add more, click here.

Mark is Currently Reading

Mark is currently reading

Agents, Inc.: How to Rebuild Your Company in the AI Age

by Adam Brotman

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Aug 27, 2026 11:32PM

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The Salzburg Executioner

by L.A. Fatzinger (Goodreads Author)

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Nov 22, 2025 03:30PM

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The Experience Performance System

by Zack Hamilton

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Nov 22, 2025 03:26PM

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Mark’s Recent Updates

Mark Levy wrote a new blog post The Spreadsheet Saves. The Customer Pays. Welcome to the DCX weekly roundup of customer experience insights!Savings always look cleanest on a spreadsheet.Cut store hours and somebody still has Read more of this blog post »
3 hours, 34 min ago · like
Mark is currently reading Agents, Inc.: How to Rebuild Your Company in the AI Age by Adam Brotman	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Aug 27, 2026 11:32PM · like
Mark is currently reading The Salzburg Executioner by L.A. Fatzinger (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 22, 2025 03:30PM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Salzburg Executioner by L.A. Fatzinger. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Salzburg Executioner by L.A. Fatzinger <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark is currently reading The Experience Performance System by Zack Hamilton	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 22, 2025 03:26PM · like
Mark made a comment in the group Goodreads Librarians Group — Misattribution of Author to my Book topic " The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior Mis at ...more "
Oct 08, 2025 06:59AM
Mark finished reading The CX Imperative: Five Strategic Practices for Renewal of the Customer-Centered Enterprise by Mark Fithian	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Sep 23, 2025 12:05PM · like
Mark is currently reading The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior by Mark Levy (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Sep 23, 2025 06:32AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Psychology of CX 101 by Mark Levy. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Psychology of CX 101 by Mark Levy <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark is currently reading Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (The Unreasonable Hospitality Collection) by Will Guidara	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jul 18, 2025 07:16AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Unreasonable Hospitality by Will Guidara. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Unreasonable Hospitality by Will Guidara <iframe sandbox id="wrongBookKindlePreviewScreen">