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Mark’s 2025 Year in Books

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Mark Levy

Goodreads Author

Member Since

June 2010

URL

https://www.goodreads.com/maxxo1

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528 posts
Mark Levy's Blog

The Moment Is the Experience.

Welcome to the DCX weekly roundup of customer experience insights!

Customers rarely judge the whole experience at once.

They judge the moment in front of them.

The train that shows up closer to schedule. The cart that helps them keep track before checkout. The person who gets them through a confusing airport. The hotel arrival that feels more like being expected than being processed.

That is where CX

Combine Editions
Mark Levy’s books

Average rating: 5.0 · 4 ratings · 1 review · 3 distinct works

	The Accountability Team Handbook: A Powerful Approach to Achieving Your Goals it was amazing 5.00 avg rating — 4 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	365 Days of Accountability: Daily thoughts for inspiration and motivation on your journey to success 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior 0.00 avg rating — 0 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

* Note: these are all the books on Goodreads for this author. To add more, click here.

Mark is Currently Reading

Mark is currently reading

The Salzburg Executioner

by L.A. Fatzinger (Goodreads Author)

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Nov 22, 2025 03:30PM

Mark is currently reading

The Experience Performance System

by Zack Hamilton

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Nov 22, 2025 03:26PM

Mark is currently reading

The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior

by Mark Levy (Goodreads Author)

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Sep 23, 2025 06:32AM

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Mark’s Recent Updates

Mark Levy wrote a new blog post The Moment Is the Experience. Welcome to the DCX weekly roundup of customer experience insights!Customers rarely judge the whole experience at once.They judge the moment in front o Read more of this blog post »
7 hours, 48 min ago · like
Mark is currently reading The Salzburg Executioner by L.A. Fatzinger (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 22, 2025 03:30PM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Salzburg Executioner by L.A. Fatzinger. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Salzburg Executioner by L.A. Fatzinger <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark is currently reading The Experience Performance System by Zack Hamilton	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 22, 2025 03:26PM · like
Mark made a comment in the group Goodreads Librarians Group — Misattribution of Author to my Book topic " The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior Mis at ...more "
Oct 08, 2025 06:59AM
Mark finished reading The CX Imperative: Five Strategic Practices for Renewal of the Customer-Centered Enterprise by Mark Fithian	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Sep 23, 2025 12:05PM · like
Mark is currently reading The Psychology of CX 101: Master The Hidden Drivers Of Customer Behavior by Mark Levy (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Sep 23, 2025 06:32AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Psychology of CX 101 by Mark Levy. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Psychology of CX 101 by Mark Levy <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark is currently reading Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (The Unreasonable Hospitality Collection) by Will Guidara	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jul 18, 2025 07:16AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Unreasonable Hospitality by Will Guidara. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Unreasonable Hospitality by Will Guidara <iframe sandbox id="wrongBookKindlePreviewScreen">
Mark is currently reading The Armor of Light (Kingsbridge, #4) by Ken Follett (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Oct 05, 2024 06:26PM · like