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Sandra Vandermerwe’s books
Sandra Vandermerwe
Average rating:
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19 distinct works
Breaking Through, 2nd Edition: Implementing Disruptive Customer Centricity
4.17 avg rating — 6 ratings
— published 2014 —
4 editions
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Customer Capitalism
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3.00 avg rating — 3 ratings
— published 2005 —
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Breaking Through: Implementing Customer Focus in Enterprises
3.50 avg rating — 2 ratings
— published 2004 —
5 editions
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The Eleventh Commandment: Transforming to "Own" Customers
it was amazing
5.00 avg rating — 1 rating
— published 1996 —
2 editions
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Distinguishers: Winning Customers at Speed, Scale & Lower Costs
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Sandra Vandermerwe
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David Erixon
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4.00 avg rating — 1 rating
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Competing through services: Strategy and implementation : cases and text (European casebook series in management)
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— published 1994
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From Tin Soldiers to Russian Dolls: Creating Added Value Through Services
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— published 1993 —
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South African marketing strategy: Text & cases
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Customer Capitalism : A New Business Model of Increasing Returns in New Market Spaces
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— published 1999
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Breaking Through: Implementing Disruptive Customer Centricity
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— published 2014 —
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