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Jeffrey M. Hiatt
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“Using recognitions or rewards in the absence of demonstrated achievement reduces the value of the recognition now and in the future.”
― ADKAR: A Model for Change in Business, Government and our Community
― ADKAR: A Model for Change in Business, Government and our Community
“On the other hand, you probably have experienced a friend or co-worker who struggled to make a change happen, only to find out that no one noticed. In this case, the absence of reinforcement becomes a barrier to sustaining the change.”
― ADKAR: A Model for Change in Business, Government and our Community
― ADKAR: A Model for Change in Business, Government and our Community
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