Mary  Hartley

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Mary Hartley

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The United Kingdom
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June 2012

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I am a writer, presenter and personal development coach specialising in people skills and communication. I am a CIPD-qualified trainer with a wide range of experience and expertise in leading workshops and training courses covering all aspects of personal development.

I have published a range of books on subjects such as stress management, assertiveness, managing anger and listening skills. I have been quoted in publications such as the Daily Mail, The Times, MailOnline, The Sun and teenage magazines and have been interviewed on a range of national and local radio stations, including the BBC and Capital Radio and have acted as consultant to the BBC Learning Zone. My books are included in reading lists of colleges, universities and NHS websit
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Who’s Sorry Now? How to Apologise Effectively

Elton John observed that ‘sorry seems to be the hardest word’. Sorry to disagree, Sir E, but for many of us it seems to be the easiest word, one which readily trips off our lips in myriads of situations. But it lacks meaning in many uses.
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Published on March 29, 2026 08:11
Average rating: 3.42 · 318 ratings · 41 reviews · 19 distinct worksSimilar authors
The Smart Girl's Guide to G...

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3.35 avg rating — 160 ratings3 editions
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The Power of Listening

4.10 avg rating — 31 ratings — published 2015 — 2 editions
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Ghidul femeii de succes

3.63 avg rating — 16 ratings
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How to Listen So That Peopl...

3.67 avg rating — 9 ratings — published 2006 — 2 editions
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Ghidul femeii ocupate

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3.63 avg rating — 8 ratings — published 2007 — 2 editions
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How To Cope With Stress At ...

4.80 avg rating — 5 ratings — published 2013 — 3 editions
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A Guide to Anger Management

2.86 avg rating — 7 ratings — published 2009 — 3 editions
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The Good Stress Guide

4.67 avg rating — 3 ratings — published 1995 — 3 editions
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The Assertiveness Handbook

3.67 avg rating — 3 ratings — published 2006
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Mary Hartley wrote a new blog post

Who’s Sorry Now? How to Apologise Effectively

Elton John observed that ‘sorry seems to be the hardest word’. Sorry to disagree, Sir E, but for many of us it seems to be the easiest word, one which Read more of this blog post »
More of Mary's books…
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