19 ratings | 14 reviews | avg rating:4.26

Robert Bacal’s Followers (26)

Robert’s Bookshelves

to-read (2)
currently-reading (1)
read (19)
did-not-finish (0)
communication (1)
fictionforchilling (2)
management (1)

Robert’s Friends (233)

Kimberly

4,339 books | 204 friends

Dan

4 books | 155 friends

Khaled Talib

242 books | 1,372 friends

Darcy Daniel

691 books | 1,943 friends

Dustin Rollins

1,665 books | 247 friends

Joey LeBert

579 books | 121 friends

Arcade Annie

1,668 books | 559 friends

David L. Hancock

166 books | 848 friends

More friends…

Robert Bacal

Goodreads Author

Born

in Montreal, Canada

Website

http://work911.com

Twitter

rbacal

Genre

Business, Nonfiction, Self Help

Member Since

July 2013

URL

https://www.goodreads.com/rbacal

edit data

I spent far too long in school and higher education, studying various aspects of psychology, education and cognitive science. I finally left the nest, and ended up in Winnipeg, Canada teaching college teachers how to teach, then on to the Government of Manitoba.
About 20 years ago he started his own training and consulting business.
But the more interesting stuff is that in and around 1998, I was approached to write my first book with a major publisher (McGraw-Hill) on performance management.

It must say something for being in the right place at the right time, since what followed were opportunities to write a good many other books, for both McGraw-Hill and Alpha Press (Idiot's Guides).

I've actually lost count of how many books I've written -- ...more

167 posts
Robert Bacal's Blog

Research Summary: Teacher performance, compensation and measurement

Summary of and links to a number of research studies that look at a) how to measure teacher performance, and b) whether teacher compensation should be tied to performance. Read Full Article!.

View more on Robert Bacal's website »

Like • 0 comments • flag

Published on July 12, 2016 02:17

View all 167 posts »

Combine Editions
Robert Bacal’s books

Average rating: 3.73 · 591 ratings · 35 reviews · 52 distinct works • Similar authors

	Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 3.67 avg rating — 149 ratings — published 2004 — 11 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Performance Management 3.34 avg rating — 41 ratings — published 1998 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. 3.90 avg rating — 30 ratings — published 2011 — 8 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series) 3.54 avg rating — 26 ratings — published 2003 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Manager's Guide to Performance Reviews 3.80 avg rating — 20 ratings — published 2003 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Performance Management 2/E (Briefcase Books Series) 3.78 avg rating — 9 ratings — published 2011 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Complete Idiot's Guide(R) to Consulting 3.29 avg rating — 7 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Perfect Phrases for Managing Your Small Business 3.75 avg rating — 4 ratings — published 2008 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead it was amazing 5.00 avg rating — 3 ratings — published 2012 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents it was amazing 5.00 avg rating — 3 ratings — published 2013 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

More books by Robert Bacal…

Robert is Currently Reading

Robert Bacal is currently reading

Idiot America: How Stupidity Became a Virtue in the Land of the Free

by Charles P. Pierce

bookshelves: currently-reading

Rate this book

Clear rating

1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

Apr 20, 2016 12:49PM

Quotes by Robert Bacal (?)

“We need to focus not only on what we provide to the customer, but on how we provide it.”
― Robert Bacal, Perfect Phrases for Customer Service

1 likes

“There are three powerful reasons for learning to provide great customer service: greater job satisfaction, reduced stress and hassle, and enhanced job success.”
― Robert Bacal, Perfect Phrases for Customer Service

1 likes

“How to
Manage
Performance”
― Robert Bacal, How to Manage Performance: 24 Lessons for Improving Performance (Mighty Manager Series)

0 likes

See all Robert Bacal's quotes »