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Simon Elliott
Goodreads Author
Member Since
April 2026
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Customer Experience Thinking: How behavioural science helps you understand, connect and build deeper relationships
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Simon Elliott
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Staceywh_17's review
of
Customer Experience Thinking: How behavioural science helps you understand, connect and build deeper relationships:
"While I'm not a business owner myself, I found the concept of Customer Experience Thinking fascinating. In fact since reading it I'm finding myself looking at my regular shops and seeing just how they personalise advertising to me as a customer.
Like " Read more of this review » |
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Simon Elliott
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Tatjana Chokphattharaphong's review
of
Customer Experience Thinking: How behavioural science helps you understand, connect and build deeper relationships:
"In today’s world, customers are constantly bombarded with personalised advertising. Sometimes, it feels as though merely mentioning something we want is enough for it to appear across our social media feeds, powered by AI-driven algorithms. In Custom"
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Simon Elliott
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Simon Elliott
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Siobhain's review
of
Customer Experience Thinking: How behavioural science helps you understand, connect and build deeper relationships:
"This book is a must read not only for businesses and those in customer facing roles but also for the customer themselves. Si Elliott takes a very start look at the customer experience and sees just what might be lacking while the service excels in ef"
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Simon Elliott
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Karen's review
of
Customer Experience Thinking: How behavioural science helps you understand, connect and build deeper relationships:
"A great book for anyone dealing with customers, race to face or telephone. I wish I’d read this at the beginning of my working days. Really helpful tips for those situations that you hope never arise but occasionally do.
Advice for businesses and ind" Read more of this review » |
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Simon Elliott
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Simon Elliott
rated a book really liked it
The Choice Factory: 25 behavioural biases that influence what we buy
by Richard Shotton (Goodreads Author) |
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Simon Elliott
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Simon Elliott
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Simon Elliott
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“A flower is a weed with an advertising budget.”
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“the human mind does not run on logic any more than a horse runs on petrol”
― Alchemy: The Surprising Power of Ideas That Don't Make Sense
― Alchemy: The Surprising Power of Ideas That Don't Make Sense
“Ever since, in the U.K. they banned smoking in public places, I've never enjoyed a drinks party ever again. And the reason, I only worked out just the other day, is when you go to a drinks party and you stand up and you hold a glass of red wine and you talk endlessly to people, you don't actually want to spend all the time talking. It's really, really tiring. Sometimes you just want to stand there silently, alone with your thoughts. Sometimes you just want to stand in the corner and stare out of the window. Now the problem is, when you can't smoke, if you stand and stare out of the window on your own, you're an antisocial, friendless idiot. If you stand and stare out of the window on your own with a cigarette, you're a fucking philosopher.”
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“You do not rise to the level of your goals. You fall to the level of your systems.”
― Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
― Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
“You should be far more concerned with your current trajectory than with your current results.”
― Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
― Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones