Love As a Customer Retention Strategy

She was over-the-top friendly. Her eye hugs made you feel you were in the presence of a forever friend. As she rang up my purchase at the checkout counter of the well-known department store, she commented on my cowboy boots. “You’re either from Texas or you got a heap of cowboy in your blood,” she teased as she bagged my purchases. Then she added, “I put a discount coupon in your bag for lemonade. You know you are gonna need extra lemonade for picnics pretty soon!”

 

As I thanked her for her del...

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Published on March 16, 2021 03:00
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