8 ratings | 6 reviews | avg rating:5.00

Chip R. Bell’s Followers (30)

Chip’s Bookshelves

to-read (0)
currently-reading (0)
read (20)
customer-service (1)

Chip’s Friends (307)

Rick Bava

8 books | 596 friends

Kelly Smith

45 books | 711 friends

Jake Needham

92 books | 4,189 friends

Michael Niccum

1,497 books | 217 friends

Viet Hung

435 books | 292 friends

John David

94 books | 114 friends

Sai Johnson

758 books | 3,791 friends

Flexnib

1,389 books | 125 friends

More friends…

Chip R. Bell

Goodreads Author

Website

http://www.chipbell.com/

Twitter

ChipRBell

Genre

Business, Nonfiction

Member Since

May 2011

URL

https://www.goodreads.com/chiprbell

edit data

The author of 24 books, Chip's newest book, "Inside Your Customer's Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions,” launched September 2020.

He is also author of bestsellers:

"Kaleidoscope: Delivering Innovative Service That Sparkles”

"Sprinkles: Creating Awesome Experiences Through Innovative Service"

"The 9 1/2 Principles of Innovative Service”

"Take Their Breath Away" (with John Patterson)

"Managers As Mentors: Building Partnerships for Learning" (with Marshall Goldsmith)

“Customers as Partners"

"Managing Knock Your Socks Off Service" (with Ron Zemke)

“Magnetic Service” (with Bilijack Bell)

He has served as keynote speaker, consultant, and trainer on innovative service to such major organizations as GE, Micro ...more

Learn more
Ask the Author

To ask Chip R. Bell questions, please sign up.

Combine Editions
Chip R. Bell’s books

Average rating: 3.79 · 467 ratings · 82 reviews · 40 distinct works • Similar authors

	Managers As Mentors: Building Partnerships for Learning by Chip R. Bell (Goodreads Author), Marshall Goldsmith (Goodreads Author) 3.69 avg rating — 213 ratings — published 1996 — 24 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Sprinkles: Creating Awesome Experiences Through Innovative Service 3.71 avg rating — 69 ratings — published 2015 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Knock Your Socks Off Service 3.80 avg rating — 50 ratings — published 1992 — 19 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The 9 1/2 Principles of Innovative Service 4.32 avg rating — 22 ratings — published 2013 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Kaleidoscope: Delivering Innovative Service That Sparkles 4.41 avg rating — 17 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Chip R. Bell (Goodreads Author), John R. Patterson 3.65 avg rating — 20 ratings — published 2004 — 10 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions 4.17 avg rating — 12 ratings — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Magnetic Service: Secrets for Creating Passionately Devoted Customers by Chip R. Bell (Goodreads Author), Bilijack R. Bell 4.09 avg rating — 11 ratings — published 2003 — 8 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Beep! Beep!: Competing in the Age of the Road Runner by Chip R. Bell (Goodreads Author), Oren Harari 3.58 avg rating — 12 ratings — published 2000 — 14 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customers As Partners: Building Relationships That Last 3.42 avg rating — 12 ratings — published 1994 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

More books by Chip R. Bell…

334 posts
Chip R. Bell's Blog

Love As a Customer Retention Strategy

She was over-the-top friendly. Her eye hugs made you feel you were in the presence of a forever friend. As she rang up my purchase at the checkout counter of the well-known department store, she commented on my cowboy boots. “You’re either from Texas or you got a heap of cowboy in your blood,” she teased as she bagged my purchases. Then she added, “I put a discount coupon in your bag for lemonade.

rss
Chip’s Recent Updates

Chip Bell voted for James as Readers' Favorite Historical Fiction in the Opening Round of the 2024 Goodreads Choice Awards. Cast Your Vote
Nov 13, 2024 06:26AM · like
Chip Bell voted for Oath and Honor: A Memoir and a Warning as Readers' Favorite Memoir in the Opening Round of the 2024 Goodreads Choice Awards. Cast Your Vote
Nov 13, 2024 06:24AM · like

More of Chip's books…

Quotes by Chip R. Bell (?)

“In the world of innovation, wacky wins; logical loses.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

tags: customer-experience, customer-loyalty, customer-service, customer-service-advice, customer-service-quotes, custserv, cx, innovation, innovative-service, service-providers

1 likes

“Remember, a great conversation with a customer is not debate practice. Be a learner, not an interrogator.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

tags: customer-experience, customer-loyalty, customer-service, customer-service-advice, customer-service-quotes, custserv, cx, innovation, innovative-service, service-providers

1 likes

“Never assume you know what your customers value or that their preferences will remain static.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

tags: customer-experience, customer-loyalty, customer-service, customer-service-advice, customer-service-quotes, custserv, cx, innovation, innovative-service, service-providers

1 likes

See all Chip R. Bell's quotes »

Chip’s Quotes

“A partnership is the paramount confederation for creating and nurturing innovation.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

tags: customer-experience, customer-service, custserv, cx, innovation

0 likes

“Envision what the path would be if the best answer lay inside the imagination of the customer.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

tags: customer-experience, customer-service, customer-service-quotes, cx, innovation, innovative-service, service-provider

0 likes

“Deep inside every customer is a treasure trove of half-baked ideas, creative capacity, and ingenuity-in-the-raw.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

tags: customer-experience, customer-service, customer-service-advice, customer-service-quotes, custserv, cx, innovation, innovative-service, service-providers

1 likes

“Curiosity is the secret map to accessing and mining your customer’s imagination.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions