Customer Experience Quotes

“The goal is to have customers who appreciate the value your business is selling; and customers who are willing and able to pay for that value.

At Mayflower-Plymouth, we're here to help your business figure this out, and to provide holistic solutions.”
― Hendrith Vanlon Smith Jr

“A customer talking about their experience with you is worth ten times that which you write or say about yourself.”
― David J. Greer, Wind In Your Sails

“Frontline decision making approach of an organization determines customer as well as employee experience and can prove to be a competitive advantage.”
― Harjeet Khanduja, How Leaders Decide: Tackling Biases and Risks in Decision Making

“A proper, effective and strong cleaning program is often seen as secondary by many businesses. But in many if not most cases, it is the first thing a customer experiences.”
― Brian Bluhm

“You work hard to attract new customers. Why not invest the same effort in retaining them?”
― Frank Sonnenberg, The Path to a Meaningful Life

“Customers who play games should find someone else to play with.”
― Frank Sonnenberg, The Path to a Meaningful Life

“Do you work hard to attract new customers but do little to keep them?”
― Frank Sonnenberg, The Path to a Meaningful Life

“Superfans are created at the intersection of your story and every customer's story.”
― Brittany Hodak, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

“Don't just close a sale; create a superfan.”
― Brittany Hodak, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

“Yes, experience is everything. But everything is experience.”
― Brittany Hodak, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

“Everything we do is in service to people. When we lead, it is to serve our people so they can serve our customers.”
― Janna Cachola

“Waiting to be asked to help, that is helping indeed. Insisting on helping without being told, that is service. Be approaching to be one step ahead”
― Janna Cachola

“Revenue and Connection work hand-in-hand. Go and make money, but don't make customers feel crap about it. We are all in the hospitality industry. Where there are customers must be hospitality.”
― Janna Cachola

“Imagine walking into a store where every shelf magically knows exactly what you need before you do. That’s the charm of AI concierges transforming the sales landscape — turning every customer interaction into a bespoke experience, one personalized recommendation at a time.”
― Jason Hishmeh, The 6 Startup Stages: How Non-technical Founders Create Scalable, Profitable Companies

“Serving with a smile isn’t charity—it’s strategy. Happy customers fund our ambition.”
― Janna Cachola

“Customer relations are the heartbeat of sustainable success—when we elevate every interaction into an experience of trust, satisfaction becomes loyalty, and loyalty becomes our strongest growth strategy.”
― Gautam Mukhopadhyay, Rescue-Revive-Rebuild

“Business first; benefits last.”
― Utibe Samuel Mbom, Your Clients and You

“In any business transaction, resist the urge to do 'B' without completing 'A'. Strive to do a well-rounded work.”
― Utibe Samuel Mbom, Your Clients and You

“Customer satisfaction is more important than the accumulation of phony internet reviews.”
― Utibe Samuel Mbom, Your Clients and You

“The way to go in any industry is to be mindful, both in business and in value.”
― Utibe Samuel Mbom, Your Clients and You

“A client loyal is a client satisfied.”
― Utibe Samuel Mbom, Your Clients and You

“Think about your clients before thinking about yourself. Think of what value to add before thinking of what profit to subtract.”
― Utibe Samuel Mbom, Your Clients and You

“A service commendable is a service worth recommending.”
― Utibe Samuel Mbom, Your Clients and You

“Amid the AI frenzy, humanising service isn't optional — it's essential.”
― Janna Cachola

“As businesses race toward AI, let us not forget to anchor service in empathy and humanity. Race towards the hearts of our teams and customers.”
― Janna Cachola

“The Power of Listening Extends to Your Wallet. “Clients who feel genuinely heard and understood during a consultation are
up to 70% more likely to accept a recommended service upgrade or purchase
a retail product.”
― Abhishek Singh

“How do your trade show staff dynamics impact booth visitors?
Selecting the right booth staff is critical to a successful show. Visitors can quickly tell if your team is working together or if each person is doing their own thing. And, if your staff isn’t engaging effectively, potential buyers won’t stick around long enough to see how great your product or service really is.”
― Lisa Masiello, Trade Show 411: The Essential Guide to Exhibiting Like a Pro

“What’s the perfect trade show booth size and location? There’s no single answer that fits everyone. It depends on your exhibitor goals, what you want to achieve, your budget, and other factors. Knowing your priorities helps you choose the booth space that’s right for you.”
― Lisa Masiello, Trade Show 411: The Essential Guide to Exhibiting Like a Pro

“Happy customers are your biggest advocates and can become your most successful sales team.”
― Lisa Masiello, Startup Over Lunch: Marketing Strategy in 60 Minutes to Fire Up Your Business

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― Lucia Graves