Service Excellence Quotes

Quotes tagged as "service-excellence" Showing 1-30 of 65
Janna Cachola
“A place of worship must be the first place a person should experience customer service excellence.”
Janna Cachola

Janna Cachola
“Balance business acumen with customer acumen.”
Janna Cachola

Janna Cachola
“Service excellence must start from the church.”
Janna Cachola

Rob Liano
“If you worry about taking care of the customer, you’ll never have to worry about making money.”
Rob Liano

Janna Cachola
“Revenue and Connection work hand-in-hand. Go and make money, but don't make customers feel crap about it. We are all in the hospitality industry. Where there are customers must be hospitality.”
Janna Cachola

Janna Cachola
“Where there is no empathy, there is no service excellence. Where there is no service excellence, there is no service culture.”
Janna Cachola

Janna Cachola
“When we lose sight of the values, the culture of service declines. We are in times when people desire to have meaningful touchpoints, let our service do that”
Janna Cachola

Janna Cachola
“Let's shape a service culture where kindness isn’t just encouraged, it’s expected.”
Janna Cachola

Janna Cachola
“Amidst the boarding calls, gate changes, and passenger needs, I see the beauty of service as leadership.”
Janna Cachola

Janna Cachola
“I don’t use the word ‘staff’—it limits the role. My team members are invested players in the bigger picture, not just task-doers.”
Janna Cachola

Janna Cachola
“Words matter. I don’t say ‘staff’ because my team isn’t background support—they are associates and core to the outcome.”
Janna Cachola

Janna Cachola
“I don’t use the word ‘staff’—it limits the role. My team members are invested not just task-doers.”
Janna Cachola

Janna Cachola
“We serve with intention, so every customer feels seen, valued, and welcomed—because every customer has a place in our organisation.”
Janna Cachola

Janna Cachola
“If they don’t feel like they belong, we haven’t done our job. Every customer is our customer—no exceptions.”
Janna Cachola

Janna Cachola
“Ask before you're asked.
It’s not micromanagement. it’s leadership in disguise.”
Janna Cachola

Janna Cachola
“Serving with a smile isn’t charity—it’s strategy. Happy customers fund our ambition.”
Janna Cachola

Janna Cachola
“Yeah, we chase money. But we earn it by giving people a reason to come back.”
Janna Cachola

Janna Cachola
“The best ROI? Return on kindness.”
Janna Cachola

Janna Cachola
“We’re in business to grow, but joy is the currency we trade in daily.”
Janna Cachola

Janna Cachola
“Agility in CX isn’t about speed—it’s about sensing, serving, and shifting with care.”
Janna Cachola

Janna Cachola
“Systems build structure. But soul builds service.”
Janna Cachola

Janna Cachola
“Good service solves problems. Great service sees the person behind them.

In a world of fast answers, be the one who listens first.”
Janna Cachola

Janna Cachola
“Not here to match expectations—I’m here to redefine them.”
Janna Cachola

Janna Cachola
“Amid the AI frenzy, humanising service isn't optional — it's essential.”
Janna Cachola

Janna Cachola
“As businesses race toward AI, let us not forget to anchor service in empathy and humanity. Race towards the hearts of our teams and customers.”
Janna Cachola

Janna Cachola
“Emotional intelligence without joy is like a compass with no north.”
Janna cachola

Janna Cachola
“AI scales operations, let humans scale compassion.”
Janna Cachola

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