Retention Quotes

“The imbalance of power in the employee-employer relationship puts the onus on leaders to address fairness at work”
― Hanna Hasl-Kelchner, Seeking Fairness at Work: Cracking the New Code of Greater Employee Engagement, Retention & Satisfaction

“Real leadership is treating your least favorite employee the same as your favorite”
― Hanna Hasl-Kelchner, Seeking Fairness at Work: Cracking the New Code of Greater Employee Engagement, Retention & Satisfaction

“Human TOUCH:

· T - treat people with love and respect

· O - over-deliver and under promise

· U -understand first, respond later

· C - connect through open communication

· H - humbly serve others”
― Farshad Asl

“Retention is GOOD, but not at the cost of your credibility. Stop giving False Promises!!”
― Masood Sayed

“Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.”
― Kevin Stirtz, More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back

“If you don't have a customer retaining strategy in the 2020 you are economically screwed.”
― Mac Duke The Strategist

“People don’t appreciate that they can always buy growth, but you can’t buy engagement, it has to be built into the product. Unless you have a crappy product, it’s much more cost effective to spend resources on keeping existing customers than finding new”
― Nir Eyal

“Are you an employer of choice in the minds of your employees? How do they feel about your sustainability and ESG efforts? Have you ever asked? You may want to think about the upcoming battle for talent. And that battle is on a personal level.”
― Paul Pierroz, The Purpose-Driven Marketing Handbook: How to Discover Your Impact and Communicate Your Business Sustainability Story to Grow Sales, Retain Talent, and Attract Investors

“While I live and go for all that my heart, mind, body, and soul desire, I also try to retain myself. This is the secret to being the master of your existence. It has proven to be worth my while.”
― DON SANTO

“A brilliant jerk is one who is highly competent but whose attitude doesn’t align with company culture. If you end up hiring one by mistake, don’t keep them around for too long because they represent a living and breathing violation of the company culture, and you look like a hypocrite.”
― Binod Shankar, Let's Get Real: 42 Tips for the Stuck Manager

“Retaining top talent isn't merely a strategy, it's an art. The canvas is Trust, the palette is Accountability, Love is the brush, Empowerment the colors, No micromanagement is the space, and Teamwork is the picture we create. The masterpiece of retention is, in fact, spelled T.A.L.E.N.T.”
― Farshad Asl

“Finding a client is a piece of cake. Keeping a client is a tug of war.”
― Utibe Samuel Mbom, Your Clients and You

“A client loyal is a client satisfied.”
― Utibe Samuel Mbom, Your Clients and You

“I don’t know a damned thing about Susan Olivia Poole, other than that she was Ojibwe, had seven children, and had a spare axe handle. Those details have stayed with me, long after the more complex histories of Banff, New Brunswick, or Niagara Falls featured on other episodes. It’s a small inventory, but a powerful one: cloth diaper, metal spring, axe handle. The ephemeral traces of a life.”
― Hannah McGregor, A Sentimental Education

“Retention is not built through grand policies alone. It is built through daily choices made by managers.”
― Shamail Aijaz, Before They Walk Away: A Leadership Guide to Fixing Policy Failures and Retaining Good Employees