There is no doubt about it, this is a really tough world that we live in. The past couple of years has been unfairly difficult on many people if not the majority of people in this world. There has been the pandemic, unemployment and very unusual weather phenomenon around the world. There has also been an unusual amount of hatred and “misunderstanding” circling the globe (or refusal to understand). The lack of patience, agreeing to disagree and flat out kindness is disheartening. We have seen an unusual increase in lack of respect for each other that just seems to be growing and growing. The job market suffered a tremendous setback and is slowly starting to make a come back. However acquiring employees is a difficult task – the stimulus that was given out over the past year being partially to blame. Setting aside the past statement, acquiring employees that care or that want to be there is perhaps one of the most difficult tasks employers face despite the salaries being paid. It seems that many employees simply don’t want to be there. The lack of compassion, kindness and respect has disappeared in the client service industry and it is extremely difficult to find any more. There seems to be an entitlement that has surfaced with many employees and this has caused extreme concern with many business owners. Some business owners actually have no choice but to keep these people employed until they can find other suitable applicants. The days of servicing the client and providing service excellence seem to be diminishing. I learned to care about my clients and my job and the way I performed my job. The caring part was easy. It was because I genuinely cared about making people feel good. I learned about perception and the way I was perceived while I was performing my job not only by my clients but by my Supervisors. It is this way that led to promotions. This also provided growth And allowed for me to grow and mature both internally and professionally now and in the future. Although many jobs are entry-level jobs, it must be realized that you are paving a path for your future And then if you are to become a leader , Then you must act like a leader.