“You want all your bought goods in one home delivery even though you want some things on a private receipt, while others are paid for by your company? I’m so sorry. Our IT system does not admit registrations of mixed-order home deliveries. Many customers request that function, and I understand why. But, unfortunately, I do not know anyone at R&D to whom I can forward this request to,” the shop assistant in the big furniture store told me.

Imagi...