17,500 readers with a corrupted ebook file–learn from what I did wrong

The correct Kindle version of BLUFF will be available today, Sunday, Sept. 30. I will let you know when. Again my apologies.

Panic is not my go to emotion. Well, I didn’t think so. Having grown up in the chaos of a very large, boundary-less family, I’ve worked really hard on developing intrinsic strength in times of crisis and calamity.

Or so I thought… Until yesterday, that is, when I found out that the Kindle version of my debut novel, which had been available free as part of a three-day giveaway, was unreadable. Yes. Unreadable. Not just problems with formatting, but completely unreadable.

It was an offhand phone call to my sister that set the nightmare in motion. Her best friend picked up the phone instead and after a few minutes of happy chit chat, I asked her if she had read BLUFF yet. I then heard the words that shot through me like a Medusa stare. “I downloaded it but there’s something really off with the formatting. I can’t read it at all,” she said. My heart turned to stone and my stomach launched out of my body into the chasm of panic.

I rushed to my computer and checked my Amazon reviews. Yep. There they were. Two reviews tanking the Kindle version of the novel that readers had downloaded free, saying they couldn’t read it. In sheer reactive mode, I stopped the free giveaway and checked my numbers on KDP Select. 17,500 people had downloaded the corrupted version of my book. I don’t have heart problems, but I swear I started to feel pressure in my chest.

Immediately I put out an all-points alert to my marketing consultant, Pavarti, who works under the umbrella of Novel Publicity. As we narrowed through what exactly happened, it became abundantly clear that the formatting for the Kindle version, which I did myself, was the wrong one. You can’t upload a PDF version of your book and expect it to be readable.

Because of my budget, I tried to cut corners. As a novice, despite advice from the professionals, I thought I knew better. Well, I didn’t. I also didn’t know so many readers would download my book. But I barely enjoyed this victory, because of the pickle I was in. Thanks to a recommendation from my marketing friend, I contacted a professional (Rik Hall, he’s great) and he converted the file to the necessary formats. He even uploaded it for me, since I now had developed some serious cold feet about even doing the most menial of tasks online. Panic has a way of doing that to someone. I had forgotten.

But uploading a revised file of a book on KDP doesn’t mean the problem is fixed. I had to first unpublish the book to stop the bleeding, which meant no one else would have to suffer through the horrors of trying to decipher what truly looked like a novel in broken English. Or something generated by a computer that you might see in your spam file.

With the blood draining from my face, leaving me tingly and feeling faint, I started posting comments to the negative reviews, explaining that anyone who downloaded the free version would be able to get the new version free as well. I would do anything in order to rectify this human error, which was now costing my book review stars.

As I sit here, I am silently kicking myself. I should have listened to the pros, especially because I am a babe in the woods in this game. I should have spent the money to have my novel professionally converted into the proper ebook formats. What was I thinking?

Thankful beyond belief for my marketing guru and my supportive husband. They are the reason I didn’t have a complete breakdown. I have learned something truly priceless. When trying to navigate your ship in this whole new world, trust those who have the maps.

Order your copy here.
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Published on September 29, 2012 15:20 Tags: bad-reviews, corrupt-files, help, kdp-select
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message 1: by Karma♥Bites ^.~ (last edited Sep 29, 2012 10:21PM) (new)

Karma♥Bites ^.~ Lenore, take a deep, deep breath and don't panic... but not sure if problem is really fixed, at least for me.

Just wanted to let you know that within the past half-hour, I re-downloaded both via WhisperNet and directly to my laptop from the Amazon page. Unfortunatle, both fresh files were the crap PDF convert. So I then restarted and re-synced my Kindle. Didn't work. Have others told you that it worked for them?

Also, in reference to your italicised note at top, I don't think that there's an "update" button/function to press within the "Manage Your Kindle" page or for a specific book (at least, I couldn't find one).

OH, forgot! When I directly click on "Order your copy here", I got error msg re: server not found (Firefox can't find the server at http.) But when I right-click to open on new tab, get WOT warning re: site having poor ratings and page does not load. I'm not tech savvy so that's about all I can tell you. Hope it helps.


message 2: by Lenore (new)

Lenore Skomal Thanks so much for the heads up. I'll look into it!


message 3: by Lenore (new)

Lenore Skomal OK. I got to the bottom of it. The new version is not available yet. It won't be live until later this morning. I will let everyone know. Thanks for the heads up!


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