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If you feel you don’t know the right people, turn to the next person you see on the street and introduce yourself—that connection could be the key to your future.
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― Firestarters: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life
― Firestarters: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life
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Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.
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― Six Sigma for Business Excellence
― Six Sigma for Business Excellence