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The exciting news is that you’re not only the customer who wants a 5-star career; you’re also the one and only person who has the power to manufacture it. Once you understand the relationship between you as the customer and you as the manufacturer, nothing can stop you in your quest for quality.
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― 5-Star Career
― 5-Star Career
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Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.
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― Six Sigma for Business Excellence
― Six Sigma for Business Excellence