Customer Success Management Reading (20 books)

Reading for a position as a Customer Success Manager.

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1	The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon 3.94 avg rating — 1,474 ratings score: 100, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
1	How to Become a Customer Success Manager: The Hottest and Fastest-Growing Job in the World by Hakan Ozturk 4.17 avg rating — 6 ratings score: 100, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
1	Against All Odds by Eric Juarez 4.67 avg rating — 69 ratings score: 100, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
4	Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta really liked it 4.00 avg rating — 1,429 ratings score: 99, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
5	CEO Logic: How to Think and Act Like a Chief Executive by C. Ray Johnson 3.60 avg rating — 42 ratings score: 98, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
6	Only the Paranoid Survive: How to Exploit the Crisis Points that Challenge Every Company and Career by Andrew S. Grove 3.97 avg rating — 10,475 ratings score: 97, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
7	High Output Management by Andrew S. Grove 4.30 avg rating — 21,374 ratings score: 96, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
8	The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results by Brent Adamson 3.90 avg rating — 971 ratings score: 95, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
9	Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss 3.62 avg rating — 281 ratings score: 94, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
10	The Effective Executive: The Definitive Guide to Getting the Right Things Done by Peter F. Drucker 4.08 avg rating — 37,761 ratings score: 93, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
11	The New Articulate Executive: Look, Act and Sound Like a Leader by Granville N. Toogood 3.80 avg rating — 261 ratings score: 92, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
12	Great at Work: How Top Performers Do Less, Work Better, and Achieve More by Morten T. Hansen 3.79 avg rating — 3,470 ratings score: 91, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
13	Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson 4.07 avg rating — 82,380 ratings score: 90, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
14	Farm Don't Hunt: The Definitive Guide to Customer Success by Guy Nirpaz (Goodreads Author) 3.81 avg rating — 264 ratings score: 89, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
15	Developing the Leaders Around You: How to Help Others Reach Their Full Potential by John C. Maxwell 4.21 avg rating — 3,026 ratings score: 88, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
16	The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues (J-B Lencioni Series) by Patrick Lencioni (Goodreads Author) 4.07 avg rating — 15,842 ratings score: 87, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
17	Leadershift: The 11 Essential Changes Every Leader Must Embrace by John C. Maxwell 4.26 avg rating — 2,723 ratings score: 86, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
18	Executive Toughness: The Mental-Training Program to Increase Your Leadership Performance by Jason Selk 4.21 avg rating — 719 ratings score: 85, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
19	Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Goodreads Author) 3.85 avg rating — 783 ratings score: 84, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
20	Be Our Guest: Perfecting the Art of Customer Service by Walt Disney Company 3.90 avg rating — 5,116 ratings score: 83, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars