Laura Werthmann > Laura's Quotes

“Customers want to be treated like people, not a number in a ticket queue. Humanize them, and humanize yourself, for customer service-driven growth.”
― Oscar Auliq-Ice, Happy Customers

“It doesn’t matter how great your product is, If your customer service is poor, people will complain about it, and you’ll lose customers.”
― Oscar Auliq-Ice, Happy Customers

“Businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell.”
― Oscar Auliq-Ice, Happy Customers

“Good customer service is a revenue generator.”
― Oscar Auliq-Ice, Happy Customers

“Good customer service gives customers a complete, cohesive experience that aligns with an organization’s purpose.”
― Oscar Auliq-Ice, Happy Customers

“Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.”
― Oscar Auliq-Ice, Happy Customers

“Happy customers become loyal customers.”
― Oscar Auliq-Ice, Happy Customers

“When customers feel like you value them — like they’re truly special to you — they’ll keep coming back.”
― Oscar Auliq-Ice, Happy Customers

“Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways.”
― Oscar Auliq-Ice, Happy Customers

“There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.”
― Oscar Auliq-Ice, Happy Customers

“Good customer service always starts with a human touch.”
― Oscar Auliq-Ice, Happy Customers

“Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems.”
― Oscar Auliq-Ice, Happy Customers

“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”
― Oscar Auliq-Ice, Happy Customers

“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.”
― Oscar Auliq-Ice, Happy Customers

“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.”
― Oscar Auliq-Ice, Happy Customers

“Attitude is everything, and a positive attitude goes a long way in providing excellent customer service.”
― Oscar Auliq-Ice, Happy Customers

“Investing in customer service is key to long-term business success.”
― Oscar Auliq-Ice, Happy Customers

“Resolving customer queries as quickly as possible is a cornerstone of good customer service.”
― Oscar Auliq-Ice, Happy Customers

“Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.”
― Oscar Auliq-Ice, Happy Customers

“Speed should be of the essence — especially for smaller issues that don’t take much time to solve. That being said — great customer service beats speed every time.”
― Oscar Auliq-Ice, Happy Customers

“You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it.”
― Oscar Auliq-Ice, Happy Customers

“Your job is to help your customers get the most out of their purchase and feel like they have gotten true value for their money.”
― Oscar Auliq-Ice, Happy Customers

“Customers want to interact with a person — not a company.”
― Oscar Auliq-Ice, Happy Customers

“You could just fix the issue and be on your way, but by creatively meeting their needs in ways that go above and beyond, you’ll create customers that are committed to you and your product.”
― Oscar Auliq-Ice, Happy Customers

“Make it your goal to learn everything there is to know about your product so you can amaze your customers with timely recommendations for using new features and services.”
― Oscar Auliq-Ice, Happy Customers

“Paying attention to customer feedback includes looking back over the data, as well as listening in real-time. Show your customers you hear them when they take the time to speak to you.”
― Oscar Auliq-Ice, Happy Customers

“Your customers are the most integral part of your business, and they come before products or profit. Treat them like they are the center of your world — because they are.”
― Oscar Auliq-Ice, Happy Customers

“Self-service is a scalable, cost-effective way to make customers happy.”
― Oscar Auliq-Ice, Happy Customers

“Listen to what customers have to say without pushing your own agenda. Don’t assume that you know what your customer is going to say.”
― Oscar Auliq-Ice, Happy Customers

“Listening increases the chances that you’ll hear your customers’ real problems and can effectively solve them, resulting in happier customers.”
― Oscar Auliq-Ice, Happy Customers