Marilyn Suttle > Marilyn's Quotes

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  • #1
    Marilyn Suttle
    “Truth builds trust.”
    Marilyn Suttle

  • #2
    Marilyn Suttle
    “Moods can be contagious. Don't catch or spread a bad mood.”
    Marilyn Suttle

  • #3
    Marilyn Suttle
    “Notice the difference between being in control and needing control.”
    Marilyn Suttle

  • #4
    Marilyn Suttle
    “When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.”
    Marilyn Suttle

  • #5
    Marilyn Suttle
    “Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
    Marilyn Suttle

  • #6
    Marilyn Suttle
    “When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
    Marilyn Suttle

  • #7
    Marilyn Suttle
    “People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”
    Marilyn Suttle

  • #8
    Marilyn Suttle
    “When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
    Marilyn Suttle

  • #9
    Marilyn Suttle
    “For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
    Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

  • #10
    Marilyn Suttle
    “Even your most loyal customers always have a choice about where to take their business.”
    Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

  • #11
    Marilyn Suttle
    “After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
    Marilyn Suttle

  • #12
    Marilyn Suttle
    “If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
    Marilyn Suttle

  • #13
    Marilyn Suttle
    “Your customers are responsible for your company’s reason for existing.”
    Marilyn Suttle

  • #14
    Marilyn Suttle
    “Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.”
    Marilyn Suttle

  • #15
    Marilyn Suttle
    “Get in touch with your passion and put it to work at work.”
    Marilyn Suttle

  • #16
    Marilyn Suttle
    “Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
    Marilyn Suttle

  • #17
    Marilyn Suttle
    “Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.”
    Marilyn Suttle

  • #18
    Marilyn Suttle
    “Look for the positive qualities in your client's negative behavior.”
    Marilyn Suttle

  • #19
    Marilyn Suttle
    “How you think about your customers influences how you respond to them.”
    Marilyn Suttle

  • #20
    Marilyn Suttle
    “Customers are human and humans can view situations in unexpected ways.”
    Marilyn Suttle

  • #21
    Marilyn Suttle
    “Every interaction is a chance to strengthen the customer relationship.”
    Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

  • #22
    Marilyn Suttle
    “Compassion is the shortcut to connection.”
    Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

  • #23
    Marilyn Suttle
    “Service heroes strive to exceed the customer's expectations.”
    Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

  • #24
    Marilyn Suttle
    “Choose actions that show the customer that they matter.”
    Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

  • #25
    Marilyn Suttle
    “Feelings have more to do with the story you tell yourself than the facts.”
    Marilyn Suttle

  • #26
    Marilyn Suttle
    “When a customer is upset, remember that you're dealing with a person, not a problem.”
    Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

  • #27
    Deborah Sandella
    “To allow uncomfortable feelings is to be fully alive because it opens the emotional faucet that also supplies joy and excitement.”
    Dr. Deb Sandella

  • #28
    Deborah Sandella
    “The head is in charge of thinking; the heart is in charge of feeling; and the spirit realizes the creative, infinitely thriving power of life while imagination acts as translator and synthesizer.”
    Dr. Deb Sandella

  • #29
    Deborah Sandella
    “My feelings are intelligent, directive, and revealing
    From the inside out they rise, flow, reveal
    Uncovering, releasing, freeing
    Reshaping my experience
    Lifting my mood”
    Dr. Deb Sandella

  • #30
    Deborah Sandella
    “Feelings are spontaneous and organic like breath. Allow them to leave and you'll know the same relief as when you exhale.”
    Dr. Deb Sandella



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