Quotes - Marilyn Suttle (marilynsuttle) (The United States) Showing 1-30 of 79

#1

“Truth builds trust.”
― Marilyn Suttle

tags: business, customer-service, honesty, inspirational, relationships

158 likes

#2

“Moods can be contagious. Don't catch or spread a bad mood.”
― Marilyn Suttle

tags: inspiration, success

48 likes

#3

“Notice the difference between being in control and needing control.”
― Marilyn Suttle

tags: inspiration, motivational, self-improvement, success

32 likes

#4

“When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.”
― Marilyn Suttle

tags: appreciation, inspiration, success

32 likes

#5

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle

tags: business, customer-service

27 likes

#6

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
― Marilyn Suttle

tags: business, customer-service, inspiration, relationships, self-improvement

21 likes

#7

“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”
― Marilyn Suttle

tags: business, inspiration, motivation, success, work

20 likes

#8

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
― Marilyn Suttle

tags: business, customer-service, inspirational, self-improvement, success

15 likes

#9

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

tags: business, customer-service, inspirational-quotes

15 likes

#10

“Even your most loyal customers always have a choice about where to take their business.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

tags: business, customer-service

10 likes

#11

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
― Marilyn Suttle

tags: business, customer-service

8 likes

#12

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
― Marilyn Suttle

tags: business, customer-service

6 likes

#13

“Your customers are responsible for your company’s reason for existing.”
― Marilyn Suttle

tags: business, customer-service

13 likes

#14

“Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.”
― Marilyn Suttle

tags: business, inspiration, motvational, success

9 likes

#15

“Get in touch with your passion and put it to work at work.”
― Marilyn Suttle

tags: business, inspirational, motivation, passion

11 likes

#16

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
― Marilyn Suttle

tags: business, customer-service

4 likes

#17

“Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.”
― Marilyn Suttle

tags: inspiration, success

10 likes

#18

“Look for the positive qualities in your client's negative behavior.”
― Marilyn Suttle

tags: business, consulting, cusotmer-service, relationships

6 likes

#19

“How you think about your customers influences how you respond to them.”
― Marilyn Suttle

tags: business, customer-service

11 likes

#20

“Customers are human and humans can view situations in unexpected ways.”
― Marilyn Suttle

tags: business, customer-service

8 likes

#21

“Every interaction is a chance to strengthen the customer relationship.”
― Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

tags: customer-loyalty

1 likes

#22

“Compassion is the shortcut to connection.”
― Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

tags: compassion, customer-service, relationships

0 likes

#23

“Service heroes strive to exceed the customer's expectations.”
― Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

tags: customer-care, customer-loyalty

1 likes

#24

“Choose actions that show the customer that they matter.”
― Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

tags: customer-loyalty

0 likes

#25

“Feelings have more to do with the story you tell yourself than the facts.”
― Marilyn Suttle

tags: customer-loyalty, feelings, self-awareness

3 likes

#26

“When a customer is upset, remember that you're dealing with a person, not a problem.”
― Marilyn Suttle, Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty

tags: customer-loyalty, customer-service

3 likes

#27

“To allow uncomfortable feelings is to be fully alive because it opens the emotional faucet that also supplies joy and excitement.”
― Dr. Deb Sandella

tags: inspirational, transformational, wellness, women-writers

0 likes

#28

“The head is in charge of thinking; the heart is in charge of feeling; and the spirit realizes the creative, infinitely thriving power of life while imagination acts as translator and synthesizer.”
― Dr. Deb Sandella

tags: feelings-quotes, self-awareness-quotes, spiritual-quotes

1 likes

#29

“My feelings are intelligent, directive, and revealing
From the inside out they rise, flow, reveal
Uncovering, releasing, freeing
Reshaping my experience
Lifting my mood”
― Dr. Deb Sandella

tags: feelings-quotes, inspirational-quotes, mood-quotes, self-awareness-quotes

1 likes

#30

“Feelings are spontaneous and organic like breath. Allow them to leave and you'll know the same relief as when you exhale.”
― Dr. Deb Sandella

tags: feelings-quotes, inspirational-quotes, self-awareness-quotes, wellness-quotes

1 likes

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